Return & Refund Policy

At New Zealand Equine Solutions, we take pride in the quality of our products and services. Each item and installation is carefully checked to ensure it meets our high standards.

Because our products are often custom-made or installed to order, we don’t offer returns or refunds if you simply change your mind or are unhappy with your purchase. However, you can always rely on your rights under the New Zealand Consumer Guarantees Act 1993.

Faulty, Damaged or Incorrect Items

If your product arrives faulty, damaged, or not as described, please contact us as soon as possible so we can put things right.
Depending on the situation, we will repair, replace, or refund the item in line with the CGA.

Please get in touch within 7 days of delivery or installation with:

Your order details

Photos showing the fault or damage

A brief description of the issue

Once assessed, we’ll work with you to resolve the issue promptly.

Exclusions

We do not offer refunds for change of mind or incorrect selection.

Normal wear and tear, improper use, or failure to follow care/installation instructions are not covered under warranty.

Contact Us

If you have any questions or need to make a claim, please contact our team at:
📧 sales@nzequinesolutions.co.nz